Shipping & Returns

 

Satisfaction is our priority

 

Schuur Speed wants our customers to be completely satisfied with their shopping experience with us. If for any reason you don't like or don't want something you purchased from Schuur Speed, you may return New and Unused merchandise within 30 days for store credit; other types of refunds are subject to a 15% restocking fee. Please purchase insurance for any return shipments, as we are not responsible for merchandise that gets lost or damaged in transit. New and unused merchandise must be returned with their original packaging. If you choose to refuse your package upon delivery, once we receive the package back to our store, we will refund your order minus any fees associated with your package.

 

You must contact us to receive an RMA# (Return Merchandise Authorization) before you return an item to us. You can reach us by telephone local/International callers can reach us at 657-549-0749, Monday thru Friday, 10am. to 6pm. Pacific Standard Time.

 

Please send returned product merchandise to:

 

                    Schuur Speed

                    RMA# ____________

                    79405 Hwy 111, Ste 9-244

                    La Quinta, CA 92253

 

Defective Merchandise

Defective merchandise claims are referred directly to the manufacturer of that product. Please note that we are not responsible for defective merchandise and cannot provide refunds for any used and/or defective merchandise. Most manufacturers will repair or exchange defective products as agreed to under warranty. If the manufacturer does not handle your claim to your satisfaction, please contact us and we will be happy to help you out.

 

Shipping and Handling 
(We do not ship orders on Saturday, Sunday, or Holidays). Our web store will compute correct shipping charges for domestic shipping within the United States. You will have several shipping options to choose from through United States Postal Service (USPS) or United Parcel Service (UPS). With USPS, we always use delivery confirmation with domestic shipping and packages are insured. UPS shipments have tracking and are insured.

 

Pricing for shipping options will be presented before you finish your checkout. All the items in our store are weighed properly so when you check out, it will compute the correct shipping charges for you and present you with your list of shipping options. If you put some items in your shopping cart and start the checkout process, you can see what the shipping charges will be without actually needing to complete an order.

 

In order to determine how long it may take for your order to be processed, please use the following table as a guide:

 

 

Shipping Type Selected

Usually ships

UPS Next Day, 2nd Day, 3 Day & International Priority

Same Day *

USPS Express Mail

Same Day **

USPS Priority Mail / Global Express Mail

1 - 2 days

UPS Ground

1 - 3 days

USPS First Class Mail, Parcel Post & Airmail

1 - 3 days

 

 

 
 

 

It is not guaranteed that orders will leave within the time frames listed above. Weekends and holidays are not counted as days of shipping.

 

* Same day shipping only applies to orders received by 2:00 P.M. (Noon) Pacific Time. 
** Express Mail orders must be received by 10:00 A.M. Pacific Time for it to ensure it be shipped out the same day.

 

Damaged Package Claims 
If you have received your order, and your package was damaged in transit, please contact us immediately (within 48 hours of receipt of your package). Customers with damaged packages can file a claim directly with us. Please keep all packaging (box, packing paper, etc.) for verification purposes. We will most likely request that the damaged product(s) be shipped back to us for verification.

 

Lost Package Claims 
If you have not received your order, and feel your package may be lost, please contact us. Customers with packages that have not been received after 30 days from shipment date, can file a claim directly with us.

 

Orders shipped within California are taxed at 9.75%.

 

Important: In our attempts to combat fraud, we can only ship to the credit card holder's billing address. Please ensure you list the billing address *exactly* as it appears on your credit card statement or it may be declined by our merchant bank.

 

We screen diligently for Credit Card fraud! We pursue all legal avenues - advise credit card companies, credit bureaus, and law authorities regarding any suspicious, attempted, or experienced credit card fraud.